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The way we board airplanes makes absolutely no sense

May 6, 2014 By Editor

Boarding-shutterstock_8190115From VOX — Most US airlines follow the same procedure for allowing non-first-class passengers to board a plane. They let people who are sitting in the back board first, then people in the next few rows, gradually working their way toward the front. This procedure makes absolutely no sense. If asked to devise a boarding method without any data, you might settle on this as a pretty sensible one. But the airlines do have data — and numerous studies have shown this is not a good way to board an airplane, in terms of time or customer satisfaction. [Read more…]


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