To ensure that you receive eConnections in your inbox, you should “whitelist” the sending email address, essentially marking it as “safe” in your email client. This will also prevent eConnections from automatically going to your “Spam” or “Junk” folder.
Each mail client will have a different process for adding a sender to your safe list. Below are some of the more common email clients with step-by-step instructions to “whitelist” eConnections and set your mail client to display images properly.
Please note, if you have subscribed to eConnections using your company or institution’s email address, you may need to request assistance from your IT department to add eConnections to your company’s whitelist.
If eConnections is being delivered to your Outlook Junk folder, or you aren’t able to view the images in the message, you can add senders to a Safe Senders List to ensure it is delivered to your inbox. The steps for this vary by the version of Outlook you are using.
To mark as “Not Junk”
1. Go to your Junk folder
2. Right click on eConnections, and highlight the Junk menu
3. Select “Not Junk”
4. A pop-up window will appear – select the checkbox next to the sending email address (email@example.com) and click “ok” to always trust e-mail sent from this address
To always allow images and add to Safe Senders List
1. Open eConnections in your inbox
2. Right click on the banner under the subject line that reads “Click here to download pictures….”
3. Select “add sender to Safe Senders List.”
4. Click ok
Outlook 2007 and Outlook 2003
1. Open eConnections email
2. Select the “Actions” tab on the top left of the screen
3. Click on “Junk E-mail”
4. Select “Add Sender to Safe Senders List”
If you are having difficulty receiving eConnections because it is going to your “Spam” folder, add the sending email address to your contacts. Gmail automatically delivers mail from a user’s Contacts list to their inbox.
To add a contact in Gmail:
1. Click the “Contacts” link in the left navigation panel
2. Click on “New contact”
3. Enter eConnections sending email address (firstname.lastname@example.org) and click “Save Now”
To display images in Gmail:
1. Open eConnections
2. Near the top of the message, click on the second link to “Always display images from email@example.com”
If you are having difficulty receiving eConnections because it is going to your “Spam” folder in your Yahoo mail account, add the sending email address to your contacts. Yahoo will deliver mail to your inbox if it recognizes the sender’s email as a contact.
To add a contact in Yahoo:
1. Click on the Contacts tab near the top of the screen
2. Click “Add Contact”
3. Enter a first and last name for the contact (i.e. eConnections)
4. Enter eConnections sending email address (firstname.lastname@example.org) and click “Save”
To display images in Yahoo:
1. In the upper right hand corner of your inbox, click on “Options” and then select “Mail Options” from the drop down menu.
2. Click on “Spam” in the left sidebar
3. Select the button next to “Show images only from my contacts.”
If you are not receiving eConnections in your Hotmail account, or it is being sent to your “Junk” folder, you may add our sending domain to your “Safe Senders List” to ensure delivery in your inbox. This will also allow images in eConnections to be displayed.
1. Open eConnections in your inbox. In the textbox at the top of the message, click the link to “Always show content from email@example.com”
2. If this does not work, you may add the sending address to your safe senders list. Click the “Options” link in the top right corner of your inbox.
3. From the drop-down menu, select “More options”
4. Click “Safe and blocked senders,” then click on “Safe senders”
5. Enter the sending eConnections address (firstname.lastname@example.org) in “Sender or domain to mark as safe” and click “Add to list”